Visara Master Console Center Troubleshooting Guide Manuel d'utilisateur Page 1

VisaraMaster Console CenterTroubleshooting GuideP/N 707134-001

Visara Master Console Center 10 © Visara International 2007 Security Problems Description Possible Cause(s) Resolution MCC user cannot access require

Troubleshooting Guide 11 Chapter 2 MCC Hardware Hardware Connectivity Description Possible Cause(s) Resolution The SCON / iCON units are not communic

Visara Master Console Center 12 © Visara International 2007 Modem Problems Description Possible Cause(s) Resolution Modem does not answer when dialin

Troubleshooting Guide 13 Chapter 3 Network Connectivity Issues Description Possible Cause(s) Resolution No connection to workstations, X terminals, T

Troubleshooting Guide 15 Chapter 4 X-Terminal or Emulator MCC Access Issues Description Possible Cause(s) Resolution X terminal or emulator (for exa

Visara Master Console Center 16 © Visara International 2007 Login Problems Description Possible Cause(s) Resolution Login incorrect message. User

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Visara Master Console Center 2 © Visara International 2007 Technical Support Contacting the Visara Intellicenter For US domestic customers, Visara

Troubleshooting Guide 3 Contents Technical Support...2 Contacting the Visara

Troubleshooting Guide 5 About This Manual Purpose of This Manual This manual is intended to guide first line troubleshooting of the MCC, with the ass

Troubleshooting Guide 7 Chapter 1 MCC Software Configuration Problems Description Possible Cause(s) Resolution MCC fails configuration checker progra

Visara Master Console Center 8 © Visara International 2007 Console screen data is garbled. Incorrect communication settings. Verify stty settings in

Chapter 1 MCC Software Troubleshooting Guide 9 Licensing Issues Description Possible Cause(s) Resolution MCC license error displayed. Missing or i